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  • Enhance Store Security and Operations

    Addressing the challenge of theft requires a comprehensive approach that includes implementing security measures, training employees on theft prevention, and collaborating with law enforcement agencies to deter and apprehend thieves. By proactively addressing theft-related challenges, retail stores can create a safer and more secure environment for their customers and employees while protecting their business interests. Store theft remains an ongoing concern for retailers, posing significant financial burdens and security challenges. From shoplifting to organized retail crime, businesses are in a constant battle to protect their merchandise. In this blog post, we will highlight one effective solution that has emerged to combat theft: height strip housings. These discreet yet powerful tools provide an innovative approach to deter and detect theft, helping stores safeguard their assets and maintain profitability. Join Parabit as we delve into the benefits and effectiveness of height strip housings in addressing the challenges faced by retailers in the ever-evolving landscape of store theft. HEIGHT STRIP CAMERA HOUSINGS While height strips are somewhat effective in identifying evildoers, they rely on witness memory which may not always be accurate. Parabit Height Strip Camera Housings combine the benefits of a height strip with the ability to capture facial images of a potential criminal and install them in any standard door frame or mullion. Unlike an overhead security camera, housings perfectly frame a person's face, making identification easy. Housings are available for single or multiple cameras at different heights. KEY BENEFITS 1. Implementing Height Strip Camera Housings demonstrates a commitment to customer safety. 2. Capture high-resolution footage discreetly within the height strip, ensuring the safety of the premises. 3. Automate height verification, saving time and resources for more critical tasks. 4. Seamlessly blend the housing with any architectural style while respecting privacy. 5. Compatible with existing security infrastructure. Download the Height Strip Mult Cam Housing Datasheet here . Download the Height Strip Housing Datasheet here . For more information, email sales@parabit.com

  • Empowering School Safety: Harnessing Innovative Technology Approaches for Secure Campuses

    Prioritizing the well-being of children, particularly in educational settings, stands as an utmost concern. The assurance of secure schools unites the interests of parents, educators, and the local community. Embracing an array of strategies and cutting-edge technology remains pivotal in upholding a safe learning space for students and staff everywhere. The use of smart technology like AI, machine learning, and deep learning can help improve security in schools. This includes using advanced computer vision and video analysis that can spot potential problems before they happen, instead of just reacting after something goes wrong. By adding intelligent algorithms and object recognition to current security setups, security staff can get alerts about suspicious activity happening, like unknown people or dangerous objects, and more. Cameras with AI can: 1. Quickly send notifications. 2. Help respond to issues faster to prevent problems. 3. Make the school a safer place for children and staff. New technologies that use unique physical traits, like fingerprints or faces, can also make it safer for people to enter school buildings. For example, fingerprint scans can let authorized people inside without compromising their privacy. Facial recognition systems can also help stop unauthorized people from getting in by comparing their faces to a database of approved images. In the article, Future of School Security: Leveraging Innovative Approaches in Technology for Safer Schools on passk12.org, the author notes, In a recent interview with PASS , Kasia Hanson, the global director of physical and cybersecurity ecosystem and partnerships at Intel, shared her thoughts on how digital twins can greatly benefit school emergency response and preparedness. Digital twins help us better understand how schools are set up. This special technology lets us figure out the best places to put security cameras, plan out emergency escape routes, and come up with ways to get out of the building in case something bad happens. When we do all of this, we can be more ready for emergencies and make sure kids stay safe. What about privacy and bias concerns? Using technology in schools can cause people to worry about fairness and privacy. Sometimes, the technology we use can be biased. AI-driven systems, like the ones that recognize faces, have been called out for being unfair to certain races and genders, especially people who are not white. The companies that create technology need to make sure they focus on including all types of people and treating them fairly when they build and teach these systems. To make sure algorithms are fair and unbiased, test them with different data and regularly review them. Keeping students' information private is important. Schools need clear rules for how they collect, store, and use data. Parents must agree before sensitive info, like fingerprints, is collected. Data needs to be kept safe from hacking and only used the right way. Schools should often check how they use data and fix any problems. Being open about technology and keeping it safe builds trust with parents. Schools should explain what tech they use, why, and how they keep info private. To help with worries from parents and schools, districts can work with tech experts to be fair and private. By working together, we can use technology to make schools safer while still protecting students' rights. Talking with everyone involved is key. It’s crucial to listen to concerns, get feedback, and always make technology better. Look at the PASS rules for more help on school safety and tech ideas. Together, we can make sure that technology in schools is used in a fair, private, and inclusive way, creating a safe place for kids to learn. For information on Parabit's Education solutions visit here . Email sales@parabit.com, call +1 516.378.4800 or fill out our contact form here .

  • 2023 School Campus Safety Survey: Keeping Students & Staff Safe

    Have you taken the 2023 Campus Safety Access Control and Lockdown Survey yet? Campussafetymagazine.com offers just that – asking questions you may not have thought about or haven’t handled yet. The thought-provoking survey asks questions about your campus, district or institution and gives a solid breakdown on systems, products, and software that a school should have in place. Some examples of these include adopting or upgrading the following: Card and/or biometric access control system(s) Locks and/or door hardware Visitor management system(s) NFC/BLE mobile phone access control Cloud (Software as a Service) for access control Fences Secure front entrance vestibule(s) Window safety and/or security solution(s) Intercom(s) for access control Lockdown/shelter-in-place policies and procedures Something that is not on the survey but is crucial for school safety? Surveillance Cameras. Parabit offers Surveillance Camera Housings that offer various mounting options for maximum flexibility. In addition to Camera Housings, the survey does not ask about Vandal Resistant Telephones . From emergency phones to courtesy phones, Parabit’s communication solution connects educators and staff to allow for a safe and secure institution. Take the 2023 Campus Safety Access Control and Lockdown Survey here . To learn more about Parabit products and solutions email sales@parabit.com , call us at +1 516.378.4800 , or fill out our contact form here .

  • Adapting Retail ATMs to Address New Demands

    You've probably noticed how mobile payments have become a big thing lately, and the whole cashless trend is still going strong. Now, some people are starting to ask if we really need those ATMs hanging around in stores instead of banks. But interestingly, cash isn't ready to call it quits just yet. According to the Federal Reserve's FedCash Services, the average amount of money folks carry – like in their pockets or purses – went up from $68 to $73 this year. So, even with all this digital buzz, there's still a demand for ATMs, especially in retail spaces. Now, here's the kicker: ATMs are getting a bit more versatile. Yes, they do dispense cash, but they're branching out. Think cash recycling, paying bills, and even dabbling in cryptocurrency. So, stores can offer customers various services through these machines. Bitcoin ATMs are having a moment in 2023. There are over 36,000 of these machines spread out worldwide. They hit a rough patch earlier in the year but bounced back. They've added more than 2,500 new machines since May, as reported by coinatmradar . And wait up – banks are changing their game. With physical branches taking a backseat, ATMs are stepping up as all-in-one self-service banking spots. Customers can do way more than just grab cash. We're talking bill payments, cash, and check deposits – the whole package. And guess what? This isn't just at bank ATMs; retail spots are in on it too. ATM Marketplace sat down for a chat with Ryan Loebs, Senior Director of Retail Cash Management Solutions at Hyosung Innovue Americas . They've got the inside scoop on all things ATM. We picked some of our favorite answers from the article, Retail ATMs evolve to meet emerging needs , by Bradley Cooper, "Q. What are some of the innovations you see with retail ATMs? A. 'Some of the innovations seen with retail ATMs include the integration of advanced software and hardware features. These innovations focus on improving functionality, security, and user experience. One notable innovation is the integration of improved security measures such as encryption and biometric authentication, which provide an additional layer of identity verification and protect customer data. Enhanced user interfaces make navigation and transaction processing easier for users. Cash recycling capabilities reduce the need for frequent cash replenishment, minimizing costs and enhancing operational efficiency. Innovations also include features like cash deposit functionality, contactless card readers for secure transactions, and integration with mobile devices, enabling users to initiate transactions through mobile apps. These innovations not only enhance security but also provide a seamless and user-friendly experience for customers using retail ATMs.' Q. Where do you see the ATM's role in the larger self-service retail space? A. ‘In the larger self-service retail space, ATMs play a crucial role as a convenient and efficient means of accessing cash and conducting banking transactions. They serve as an additional service for customers, attracting foot traffic to retail establishments. While the retail landscape is moving towards digital payments, there is still a significant portion of the population that relies on cash for their transactions. ATMs provide a bridge between the digital and physical currency worlds, catering to customers who prefer using cash or may face limited options for digital payments in certain locations. Moreover, ATMs complement other self-service technologies in the retail environment, such as kiosks and mobile payment options. Self-service capabilities provide a bridge between digital and physical currencies. ATMs have the potential to evolve into comprehensive self-service kiosks, expanding their role in the overall retail industry.' Q. Can you share on data on ATM usage in retail? A. ‘The Federal Reserve released a study indicating cash withdrawals are down 10% year over year, over the past three years. That said, the average withdrawal amount is up over 30% — so consumers are visiting less but taking out more. A lot of this behavioral change was driven by the pandemic — which forced consumers to find new ways to leverage digital payments and services without leaving their homes. It is our belief that a convenient, retail-based cash-in network, which offers advanced services for payments and wallet loads, will drive a resurgence of foot traffic to the ATMs and retail stores alike.'" To discover Parabit’s ATM solutions visit: Access Control Solutions Page ATM / ITM Enhancements page Facility Sensors Email sales@parabit.com , call +1 516.378.4800 or message us via our contact form.

  • Card Skimming: Going from Bad to Worse

    Card skimming continues to pose a persistent challenge in the United States, as we continue to see a year-over-year increase in compromised cards. FICO, the credit-data firm, has underscored the spike in compromised cards stemming from skimming activities. The method used in card skimming includes criminals discreetly putting small card-reading devices into payment terminals found at points of sale and ATMs. This is done secretly to steal card information. The article Why Card Skimming, Already Bad, is Getting Worse on digitaltransactions.net, highlights this escalating issue with a quote from Debbie Cobb, Senior Director of Product Management at FICO, "’ This growth in total cards compromised, despite a smaller increase in compromise events, indicates that criminals are stealing more card details per compromise event. FICO’s data supports this trend, which shows a 48% increase in the average number of cards impacted per compromise in the first half of 2023. ’ Cobb elucidates.” Bank ATMs have become a favored target for skimming operations, now representing 33% of compromised locations. This alteration marks a significant shift in the types and locations of compromised terminals, a transformation acknowledged by Cobb. The article Card Skimming and Other Fraud Types Continue to Grow – US Data on fico.com states, “For the first half of 2023, we’ve seen a year-over-year increase in compromise events of 20%, jumping from 525 card compromise reports (CCRs) in 2022 to 625 CCRs in 2023. However, the more concerning increase is related to the total number of cards impacted, which jumped 77% year-over-year from roughly 70,000 cards in 2022 to nearly 120,000 cards in just the first six months of 2023.” On a geographical front, states such as Virginia, Texas, New Jersey, Florida, and Colorado observed the most substantial spikes in skimming incidents, each reporting a year-over-year rise exceeding 50% year-over-year. Despite this, California retains its standing as the epicenter of skimming activity, recording a triple-fold increase in total compromises compared to the nearest runner-up. Parallel to the skimming predicament, authorized push payment fraud has gained alarming traction. In 2022, U.S. consumers incurred losses of $8.8 billion due to such scams, marking a concerning 30% escalation from the previous year, according to FICO. Adding to the mounting concerns, FICO's research exposes a planned uptick in the utilization of real-time payments by consumers, a trend that could potentially amplify losses. The unveiling of FedNow, the Federal Reserve's real-time payments system in July, is further expected to contribute to this trend. The article Why Card Skimming, Already Bad, is Getting Worse also notes, "’ We are also anecdotally seeing an increase in first-party fraud, as consumers feel the pinch from persistent inflation, rising interest rates, and tightening credit standards,’ Cobb says. ‘Much of that fraud manifests as consumers exaggerating or falsifying information—like annual income on a mortgage or credit card application.’ " How can skimming be avoided? The Parabit MMR and MMRC include Skimming detection with SkimGard® Technology. Parabit’s patented SkimGard® Technology is engineered to detect virtually all skimming devices discovered and investigated by law enforcement and FI’s. Skimming threats include reader tamper, cable cut, skimmer overlay, reader replacement and RFID sniffers. The design also helps resist shimming. SkimGard® Technology integrates with all alarm panels, video recorders and ATM out of-service inputs. To learn more email sales@parabit.com or call +1 516.378.4800 , or send us a message via our contact form here .

  • New Accessible Charging Stations Change the Game

    Power distribution has become a #1 challenge for Airports around the world. From not having enough charging options for passengers to inefficient and awkward placements, a new solution for airports, bus stations, train stations, and anywhere else with large seating areas was needed. In a top-rated mega-airport, Parabit Seatback Charging Stations won in a head-to-head trial pilot based on passenger feedback and staff experience. The Parabit Lincoln and Holland Seatback Charging Stations utilize existing assets to deliver modern amenities. This innovative deliverable efficiently solves passengers’ struggles to power up their phones before a flight, bus ride, and more. The highly visible, and convenient-to-use charging stations will keep people coming back time and time again. Supporting child safety and eliminating awkward customer interactions during searches for low-positioned outlets has transformed the passenger experience. The clean aesthetics with dual-sided graphic surfaces on the seatbacks allows for monetization through advertisements, while the sturdy, future-proof design mitigates damage from luggage impact, prevents damaging spills, and reduces the possibility of passengers leaving behind chargers and devices. The distributed power helps passengers disperse throughout gate holds while delivering a premier passenger experience. Parabit created an optional feature for the existing Seatback Charging Stations to create accessible charging for all. The ADA / PRM (Persons of Reduced Mobility) Charging Kit is a brand-new feature to add to the Parabit Seatback Charging Station. With seamless incorporation into existing Seatback Charging Stations, the kits install or phase to a 100% power-to-seat ratio. The topper with an accessibility graphic decal will universally catch the eye of passengers that require an accessible charge and is positioned at the ends of seating, providing functional, accessible power. What else do the Seatbacks have to offer? The illuminated toppers capture passengers’ attention and validates the flow of power. Additionally, the charging stations can easily reconfigure gate holds as needed. These highly durable and reliable units accommodate tamper-proof outlets supporting all countries. Using the highest-grade materials and best-in-class components, the units provide a consistent aesthetic and passenger experience across the deployment of multiple seating models. For more information, please email sales@parabit.com , or fill out our contact form here .

  • Top 3 Ways to Improve School Security: Keep Staff and Students Safe

    Allowing a potential threat into a school, as well as having no way to monitor that threat, can affect the lives of staff, students, and parents. A security breach can endanger those present in the school building in countless ways. Without strong security measures, teachers and children alike can risk coming to school in fear, and in turn, this can even affect learning capabilities. Luckily, there are three major ways school administrations can improve and enhance school safety and security, leaving teachers, staff, and students feeling secure and safe. 1. Monitor Entrance and Exit Points. The article, Ways To Improve School Safety And Security To Keep Teachers And Students Safe on saferwatchapp.com notes, “Video surveillance has the potential to reduce the likelihood of criminal occurrences on school grounds. Video surveillance should be implemented inside and outside the school.” Monitor all entrance and exit points throughout the entire school. Being able to monitor the perimeter of the school campus, as well as who may enter or exit can prevent crimes before they happen and help to catch the criminal during a law enforcement investigation. 2. Monitor School Interiors. Don’t stop at monitoring entry and exit points- monitor school interiors as well. This will ensure a constant eye is kept on students, staff, and visitors as they go about their day. If something seems out of the norm, or there is a security threat somewhere in the school, the camera surveillance will catch it. Notifying law enforcement the moment a threat occurs helps prevent further criminal activity and can even save lives. Parabit Discreet Camera Enclosures offer covert video surveillance. Enclosures are available with different mounting options for maximum flexibility to support analytics, biometrics, access control, and more. Place cameras in ideal locations for best facial imaging such as door mullion, countertops, walls, frames, and bollards. Low profile and small format options give you discreet surveillance that can be placed at eye level. Discreet Camera Enclosures ccommodate all miniature cameras from any manufacturer. View all Discreet Camera Enclosures here. 3. Manage Visitor Access. Know who is entering and exiting the school at all times. Create a designated check-in location to manage visitors, and create a secure, simple, and efficient sign-in process. This will prevent anyone from entering and exiting the premises without knowing who they are, or why they are there. The article, Ways To Improve School Safety And Security To Keep Teachers And Students Safe on saferwatchapp.com, “There should be a designated door for staff and student entry. All outside doors should be checked regularly to ensure they are locked.” Parabit Visitor Management Kiosks allow for a streamlined, secure, and easy-to-use check-in process. Offering hardware and software solutions, the visitor management system allows for check-in, security badge printing, biometrics, custom alerts, and more. Have visitors scan their passport or Driver’s License to verify their identification, capture a photo, and print a visitor badge. Kiosks incorporate the highest quality peripherals and integrate with a variety of software applications. View all kiosk models here. For more information, please email sales@parabit.com , or fill out our contact form here .

  • A Bit About: Security Innovation in Banking

    Subscribe to our podcast on Apple or Spotify to listen to this podcast and receive updates on new episodes. Listen to the audio-only version with playback controls here . Gabrielle 0:03 Hello, and welcome to a podcast brought to you by Parabit Systems. I'm your host Gabrielle. And today, I'm so thrilled to be joined by David Friedman, who's the Head of Physical Security at Apple Bank, and Rob Leiponis who is the CEO and President of Parabit Systems. Thanks so much for coming onto the podcast today, gentlemen, and welcome. Thank you. Absolutely. So I'm gonna go ahead and start with you, David, if you could go ahead and give me your name, your title, and just what it is you do within your industry, what your role is. David Friedman 0:30 So my name is David Friedman, I'm the Chief Security Officer, Head of Physical Security for Apple Bank, which is located in New York. I have branches through the greater New York area. I've been in the security business for around 30 plus years. My focus is on keeping banks safe and secure, keeping the bank's assets safe and secure. Gabrielle 0:56 Wonderful. And, you know, I wanted to ask you that you're just gonna have so much knowledge in this area. But what are some of the most recent trends in the security space that you're seeing right now, David? David Friedman 1:04 Well, the trends that are emerging, are kind of reemerging post pandemic, we're looking at a lot of the same stuff we left off with in 2020, which is coming back. A lot of ATM what's called insertion, skimming, where devices are placed inside the ATM that steal card information. We do a lot of ID theft that perpetrates fraud. And we work with our fraud team to investigate that. But we have seen increases in a lot of society driven things like violent crimes, suspicious persons, suspicious activity, trespassing, and unauthorized access, loitering. And a lot of this is done by, you know, individuals who may appear to be unstable or under some kind of influence. Gabrielle 1:57 And, you know, David, I wanted to ask you when it comes to enhancing the customer experience, you know, more so as it relates to branch and ATM lobby security, how important is security innovation to that process? David Friedman 2:08 Well, you know, there's importance in innovation banks have been getting robbed since there's been banks. And you have to keep up with it. ATMs are always a special concern, because there's more of a vulnerability there. But risks evolve constantly. Regulatory, and compliance needs evolve constantly. Bad guys evolve constantly. I mean, bad guys have strategic meetings, just like security folks have them. So we're constantly trying to find new security procedures or refine our procedures, we're trying to get the most out of our system functionality, that it'll be more helpful to what we need out of it, and new ways to detect and deter and mitigate and fort, that's what we do. As far as customers, if we're doing our job, we're in the background customers not thinking about security. You know, we we want them to have a pleasant experience. We don't want the perception of an unhealthy or an unsafe environment. Gabrielle 3:16 You know, what are just some of the common security issues that banks tend to deal with on a day to day basis? And just how much does that impact a customer's experience? David Friedman 3:26 Well, again, we want them to have a positive experience. We don't want anyone feeling threatened or feeling that they are at risk. ATMs, again, bring a special challenge because we are not there with them. A lot of times when the customers are there. So we rely on our systems, we rely on our processes, good monitoring, and detection has to be in place, good incident response procedures, coordination with the community and with local law enforcement is very important. And again, you want to you want to make a quality customer experience. Security remains an afterthought. Gabrielle 4:08 David, specifically for Apple bank, what procedures have you and your team implemented to help solve some of these security issues? And has that at all impacted or created a more positive experience for your customer base at all? David Friedman 4:21 Well, you know, I'll defer to one of my favorite authors, Mark Manson, who tells you you never get rid of your problems you only replace them with hopefully better problems. So you know, we we try to operate in a real world we realize that there's always going to be mountains to climb so I think the Paramount thing you have to have is a solid security plan. It has to be well thought out. It has to apply to today's needs. It also has to apply to emerging threats or you know, dark corners that are learing. They need to be stringent policies and procedures, but not so stringent that they would hinder the business operation. You know, they have to be in line with regulatory requirements and all the laws, of course, they have to be in line with what the bank management expects from us. Very important procedures, we use, maybe branch opening and closing procedures, that's a time when the staff is very vulnerable to some bad things. Access control is very important. You don't want people getting into the wrong areas, incident reporting and response very important. Physical and electronic security standards and design. That's, you know, that's kind of my specialty coming from the alarm industry. And you want to have a robust system monitoring. And probably the main thing that makes a successful security program at a bank of any size is training, continuous training of the employees. You keep telling them, you know, you keep reviewing security with them, and the procedures. You know, not not just once a year in a PowerPoint, but but continually virtually and on site as much as possible. There's a lot of emerging technologies. And there's a convergence always between information technology and security. One of the new systems we have started using is by Parabit and it is around the ATM safety and security realm. Where it does the required regulatory requirement of card access on our doors, but they've added some value-added features to the system like door status monitoring, light level detection, human presence monitoring. These are innovations, these are tools that could take us to the next level and risk mitigation in terms of our ATM vestibules and our customers experiences. Gabrielle 7:16 You know, and as we start to wrap up the conversation, is there just anything else you want the audience listening to this podcast to learn from this conversation? David Friedman 7:23 Well, you know, it's a crazy world out there you have to, you have to pay attention wherever you go. You have to pay attention to your to your finances and your bank accounts. And a lot of times, a little common sense goes a long way. Rob Leiponis 7:42 Yes, from security perspective, what we've seen with many clients, and also with working with Apple is tying together security systems to integrate the data into a centralized place. So it makes it easier for investigators to anticipate and thwart different types of crimes that may happen, as well as tying those security systems into the retail side of the bank. So that way, there's a stream, it's very transparent data that's displayed to the people that are working in the branches as well as the security personnel. So that way, people have the ability to react very quickly to any type of security threats that they may come upon. So that's really been our focus, listening and working with a lot of our clients and understanding what their needs are. And also thinking outside the box and creating additional features to help them get much more benefit out of our system. The system that David had rolled out has the ability to completely remotely updatable. So as we release new features sets to it, it's going to provide a wealth of additional security features, which, as a matter of fact, in the end of this week, or early next week, there's several new features that we'll be releasing into his environment for his evaluation that will provide additional security features for their customers. You know, and as banks are shrinking in size, and more technologies being deployed in ATM environments and branches are there's the number of total branches are shrinking, but ATMs will be here forever, because cash is king. Bitcoin has no doesn't have a lot of support these days. And you know, it's you need the infrastructure to support the cash that the banks are working on. That's their basis. So it's extremely important to provide a significant amount of security around an environment where as David said, they're not around the people that are using their ATMs. So it's extremely important to spend, you know increase the amount of your spend on an environment where there's there's no bank staff around to protect those customers. Gabrielle 9:46 Is there anywhere that people can go visit to learn more about Apple Bank or Parabit Systems or get their questions answered? Can people reach out to you? David Friedman 9:55 Anyone is welcome to look up applebank.com. I know Rob said that a lot of banks are shrinking, but Apple Bank is growing. We're going into the New Jersey market. We should be opening up a couple branches there very soon. So it's great time to be working at Apple Bank. And hopefully it's a great time to be a customer of Apple Bank. Rob Leiponis 10:18 Oh, absolutely. I mean, we have a lot of information of videos and presentations on our website. Sales staff is always available response pretty much all hours of the day and evening to customers that are reaching in. David has been a great partner. He's spoken to some of our customers. And it's, you know, it's been a great relationship that we've had with Apple Bank. Gabrielle 10:41 Well, that rounds up the conversation for today. So a big thank you to David and Rob for joining us here today to talk about how their companies are implementing change to enhance the customer experience through security. Thank you.

  • Rob Leiponis Speaking on Successful Deployment in Aviation

    "Today the Teleportivity application is currently deployed at LaGuardia Airport and Logan Airport, and we as a company have been implementing several interactive digital signage kiosk programs that are floating with various airports as well as a few welcome center projects that we're working on." The travel industry has been greatly impacted by the COVID-19 pandemic, with airports and airlines facing significant challenges in adapting to new regulations and keeping passengers safe while traveling. As a result, many companies have turned to technology solutions to help streamline processes and improve customer experience. One such solution is the use of QR code applications in airports. Parabit Systems and Teleportivity recently partnered with Seattle airport to deploy a QR code application as well as digital touch points that increase acceptance and use cases for passengers. The application provides specific customer service for staff as well as customers throughout the entire passenger journey, including multilingual support. This type of technology not only optimizes staff resources but also helps engage volunteers who can be directed through calls from the QR code. Centralized call centers can efficiently supplement any need for physical staff during peak hours, which is particularly helpful given current staffing shortages. Additionally, customers can provide feedback via scanning QR codes which allows them to provide meaningful impact feedback on their experience throughout airport facilities. The Teleportivity mobile app offers a variety of services including visual concierge, wayfinding, accessibility support, maintenance requests, customer approval surveys, security assistance, reservations, and event information. While there may be concerns about information being sold or certain information being highlighted over others through digital wayfinding or information boards in airports becoming revenue opportunities for airport revenue departments who may want to layer ads over these touchpoints Teleportivity assures that their product is not geared towards advertising. However, this does not mean that there isn't an opportunity down the road where someone could scan a QR code and watch an advertisement before gaining access to a specific service offered within the app. For now, though it seems that both Parabit Systems and Teleportivity aim primarily at consolidating operations and providing support services rather than monetizing every aspect of their products. Technological advancements have revolutionized how people travel; both companies are striving to ensure that the use of technology enhances customer experience and offers benefits that go beyond just revenue generation. The integration of various technologies such as Bluetooth, QR codes, and digital touchpoints into one platform can provide a seamless travel experience for passengers. In conclusion, technology is set to play an increasingly important role in the travel industry as companies continue to adapt to changing regulations and new ways of operating. The use of QR code applications in airports is just one example of how technology can be used to streamline processes and improve customer experience. As more companies like Parabit Systems and Teleportivity enter the market with innovative solutions, it will be interesting to see how they continue to shape the future of travel. Transcription: I'm going to turn it over to Rob who is going to talk about his exciting product that we are partnering with. Rob Leiponis: Thank you. Good afternoon everybody, I'm Rob Leiponis from Parabit Systems. I'm really excited about being selected to work with Seattle airport and very much looking forward to the deployment of the QR code application as well as potentially a huge deployment of digital touch points that increase the acceptance and use cases of passengers to dynamically see different information being displayed within the kiosks and various different types of QR codes to handle a multitude of use cases. It's a very technical application that we're maintaining. I have a list of things that I'd like to go over with you but we're very excited about the presence of Parabit Systems. Our largest space is the financial community - airports, our second community - financial industry which calls us the Disney of technology; if you can dream it we can make it. The mobile kiosk and video concierge platform is going to provide the application specific customer service for staff as well as customers through the passenger journey throughout airports. Multilingual support is an incredible feature that allows international customers and domestic customers to get incredible experience for support through any of the gates as they walk through the airport and to most important, passengers. It also optimizes staff because now you can engage your volunteers at your home. There's calls from the QR code to be directed to volunteers as well as staff, centralized call centers, and so this is developing. It also consolidates and reduces as well as makes it efficient to supplement any need for physical staff during all peak hours so you can really streamline and optimize your support and centralize it to make it more efficient for your staff and as we all know it's been difficult to find people to work these days so to be able to have that flexibility where you can route calls to anyone you need this part is provided by the support and incredible feature that the Teleportivity application provides. Also providing customer feedback, one of the major solutions that's available through it is that as you're, you can put QR codesin your bathrooms and various different touch points in order to get feedback on whether a customer liked or didn't like or moderately liked something. A customer can scan the QR code and they actually enter information into their mobile app to give you much more meaningful impact feedback on what their experience was once they migrated through facilities in your airport. You mentioned the 60 languages. Today the Teleportivity application is currently deployed at LaGuardia Airport and Logan Airport, and we as a company have been implementing several interactive digital signage kiosk programs that are floating with various airports as well as a few welcome center projects that we're working on. Recently, I was just last week at the ISC West Security Conference and Teleportivity won best in class, for a new chat GBT application where you can actually talk into the phone. It will convert your conversation into the language of the customer service operator that's going to receive your call and they can either text you back in your language or speak back to you to give you the support that you need which I think is a phenomenal feature that the application provides. The consolidation of these types of services into a mobile app since everybody is hostage to their mobile phones I think is a critical way to engage people since that's where most people's time in their spending looking at their mobile phones. As airports are going through various different types of relocation of concessions, construction projects, QR codes and displays can be deployed to help people navigate so if they're custom to find something in a location instead of them being aware that location is now they can scan the QR code where it is and bring up a Wayfinding application and bring them to where there would be a sky priority lounge or a restaurant that they're accustomed to so it really helps with a lot of different use cases which I'll get through to towards the tail end of my discussion. We always build sensors into our digital touch points to determine what are the impressions that particular content is being displayed on the phone but from a Teleportivity perspective the customer walks up to a kiosk that has one or two or multiple QR codes on it that is not engaged in a kiosk. The system can be automatically configured that it connects to an operator and be proactive in them that an operator remotely can ask how can I help them. So we find that is an incredible feature set within the touch point security application to provide best in class customer services to people that are engaging various services and looking for services within an airport. So here's a depiction of how the QR codes will be deployed throughout Seattle. This is the initial phase of the project within their key points of land that are identified where they would like to provide the service. And this is easily being expanded by the traditional QR codes and this basically will be the accounts but as our partner Teleportivity has advised us as well as Seattle that after they've experienced the first few months of utilizing the QR codes they strongly recommend deploying a digital platform so that way QR codes can be updated remotely and provides a much more flexible deployment system for being able to provide additional information, notifications, and various different types of services that the application can provide. This is just a depiction of some of the solutions that we've deployed. On the one on the left is the recent Welcome Center that we designed, fabricated, installed, and monitored and being maintained at the Laguardia Airport in New York City. This is a perfect application for the Teleportivity solutions we've deployed on the ground. And on the right we see the two kiosk applications that we presented to Seattle for future deployment, a single and dual-site kiosk where you can deploy multiple QR codes with integrated sensors in order to really engage the customer, provide a wealth of information, and really the wealth of access to various services on airport, off airport, gives you the opportunity to be able to engage events and attractions off airport, bringing things to the airport, potentially driving more advertising revenue for the airport, as well as helping small businesses within your area to also gain additional business from passengers as they're exiting the facility. Some of the extensive use cases that Teleportivity provides us is a new entry, visual concierge, wayfinding, accessibility support, maintenance requests, customer approval surveys, security assistance, reservations, event information, diamond recommendations, hotel and local attractions, car rental, tech and car, ride share services, hotel reservations, airline communications with the airlines, and then there's a cancel flight. Teleportivity applications can be utilized to help passengers that are granted to book another flight. They can scan the QR code or engage digital signage to immediately get connected to the airlines to have a much better experience about either booking a hotel or booking an alternate flight in order to get to the final destination. Emergency response, finding facilities and concession hours, parking information, lost and found, promoting historical information about the area or the actual airport itself, as well as any artwork that may be employed in the airport while someone is waiting for their flights. So it's really a wonderful application to consolidate information to be accessible through a mobile device via various touchpoints, such as QR codes or digital signage displays. Thank you very much. Host: Okay, yeah. Peter Lawton: Hi, partly sharing your thought and partly kind of a question for Rob. My name is Peter Lawton. I work for Traveler's Aid in Washington, D.C. I often think about the case of Yelp as like a technology application, of like a sort of wayfinding thing that is heavily influenced by like a revenue generation model. And I wonder, you know, as a customer experience sort of conversation topic, when we look at like digital wayfinding or information boards, I've had a few experiences where I kind of get the experience that I'm being sold something, or that certain information is being highlighted over others. And I can imagine some airport revenue departments seeing these as revenue opportunities, the layer and ads and things like that. So, I just wondered your opinions on that. And if we can keep information as a sort of neutral and wayfinding as a sort of neutral buyer. Rob Leiponis: The whole product is not geared towards advertising. It could be. I mean, there are opportunities. You could add opportunities where someone scans the QR code. They would have to watch a small video or advertise for the actual service, but I don't think that's not the initial, like if you're maybe down the road, you know, there is an option to maybe offset the cost of the quality of the technology. But the core product is really to consolidate operations and provide support services to really assist the passengers as well as staff within the organization. But, you know, I can speak to the Teleportivity as a possibility to add that to the whole sort of prompt and also suggest other services based upon the selection that there are services that they're scanning and QR code to maybe give alternative services within the airport as a first phase. That doesn't make sense. If you base the product on information they're selecting, maybe there's alternatives to that, but I think we'll give you some additional information to help with, you know, maybe assist with answering the question. Host: Technology, it knows us better than we know ourselves. David: Hi, David with ATL. Just a quick question. I'm all for text, but how seamlessly can they all integrate? Because I can see them all being used from one platform but working together throughout. Rob Leiponis: I guess from an IT perspective, since it's a model of technologies driven by all these QR code things, their technology can be easily integrated within the Teleportivity application that has the robust feature set that provides it. Because everything that's mobile-based is completely open-ended to our architecture, so it makes complete sense that, and that can be a collaboration with the airport partner, that as services are existing within the airport today or use services that they want to implement into it, any one of our applications can be integrated to provide services that the Teleportivity provides and that boomerang can all be integrated into one platform. From my perspective, I think that the most incredible mobile app experience that I've experienced so far is Heathrow. I mean, it's very engaging, it integrates with Bluetooth, I get constant reminders about the services that they provide. A lot of the applications that all three of us that we provide can be implemented into that. As the passenger walks into a terminal can turn on Bluetooth, they're starting to get notifications of: here are some services that we can provide to you to give you access to all the different services that are available at the airport, as well as the services that each one of our organizations provides as well. So it's an awesome open architecture platform for these types of services to be integrated, as well as support a lot of collaboration for additional new data services that get created down the road. Host: That’s fantastic!

  • Parabit FIS Podium Meets CBP Airport Technical Design Standards

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