Updated: May 5, 2021
New Self-Service Kiosks Will Provide Customers with Up-to-Date Information and Navigation Assistance at the World’s Busiest Bus Facility
The Port Authority of New York and New Jersey announced today that it has installed nine new self-service information kiosks at eight locations within the Port Authority Bus Terminal. The touch screen kiosks will provide the millions of customers who use the facility with directions to their gates and other amenities within the terminal, as well as searchable, real time bus schedule information.
The installation of these kiosks marks the first time the Port Authority has organized both facility navigation and schedule and travel information for the PABT’s two dozen bus carriers. The integration of wayfinding and scheduling into a single system provides the 225,000 daily commuters of the PABT with a modern approach to navigating the world’s busiest bus terminal. The touch screen kiosks are a key part of the agency’s effort to modernize and revitalize the 63-year-old facility.
“Modern information kiosks at the Port Authority Bus Terminal are long overdue,” said Port Authority Executive Director Pat Foye. “The bus terminal buildings are complicated and can be difficult for passengers to navigate. On a footprint less than one and a half city blocks, there are more passenger trips per year than at LaGuardia and Newark airports combined. With these improvements, the Port Authority is living up to its commitment to its customers by improving the quality and efficiency of interstate public transit services.”